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Text Message Terms

Effective Date: October 19, 2026

These terms cover the text messages (SMS and MMS) that Tetra Labs LLC, doing business as IntakeNexus ("IntakeNexus," "we," or "us"), sends from its own phone numbers, and the text messages that businesses using IntakeNexus send to their customers through our platform.

1. Texts from IntakeNexus

  • If you text us: our AI assistant or our team replies about your message.
  • If you book an appointment with us: when you book a demo or call with IntakeNexus on our website and give your phone number, we text you a confirmation and reminders before it.
  • If you are an IntakeNexus customer: we text the phone numbers you enter in your call settings (the transfer number and the on-call number) a short summary before a call is transferred to you, and urgent alerts such as a failed transfer or an urgent new lead.

We do not send marketing or promotional texts from IntakeNexus's own numbers.

2. Texts from Businesses That Use IntakeNexus

When you contact a business that uses IntakeNexus, or give it your phone number on its website form or booking page, that business may text you through our platform about your inquiry: replies to your messages, appointment confirmations and reminders, quotes, links to pay a deposit or invoice, and links to send a photo of the problem. Some businesses also send follow-ups, such as a request to review their service. The business that texts you decides what it sends and is responsible for having your consent; see Section 13 of our Privacy Policy. A business that registers for texting through IntakeNexus also gets its own text message terms page, at intakenexus.com/sms-terms/ followed by a short form of its name.

3. How Often, and What It Costs

Message frequency varies with your conversation and your appointments. Message and data rates may apply, according to your mobile plan. Carriers are not liable for delayed or undelivered messages.

4. How to Stop Texts

Reply STOP to any message to stop texts from that number. UNSUBSCRIBE, CANCEL, END, QUIT, STOPALL, REVOKE and OPTOUT work too. You will get one message confirming that you are opted out, and no more texts from that number after it. To start receiving texts again, reply START.

5. Help

Reply HELP to any message for help. For texts from IntakeNexus you can also email support@intakenexus.com. For texts from a business that uses IntakeNexus, please contact that business directly.

6. Your Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with service providers that help us deliver messages and support the Service, such as our messaging carrier Twilio, is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties. Our Privacy Policy explains how we handle personal information.

7. Changes to These Terms

We may update these terms. The effective date at the top of this page shows when they last changed.

8. Contact

Questions about these terms can be sent to support@intakenexus.com.