What happens when a caller has no heat or no AC?

It asks if the home has no heat or AC right now, and if anyone there is at risk. Then it marks the call as urgent for your team. You decide who goes out and when.

What if someone smells gas or a CO alarm goes off?

It treats that as an emergency. It tells the caller to leave the building, then call 911 and the gas company from outside. It won’t try to figure out the problem over the phone.

Can it put jobs on my calendar?

Yes, if you turn booking on. It can offer open times and put the visit on your calendar. With booking off, it takes the details and your team follows up.

Can I change the services and prices it starts with?

Yes. The HVAC list is just a starting point. You can edit every service, price and answer after you sign up.

For HVAC companies

Your techs are up on a roof. Your phone still gets answered.

When it’s busy, nobody can stop to grab the phone. IntakeNexus can answer calls, texts and chats. It asks about the problem and tells your team when a home has no heat or no AC. It’s an AI receptionist, and it tells callers that up front.

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Try the live demo

Live demo

Call it like a homeowner would. Tell it the AC quit.

Start a call and say what’s wrong in your own words. It will tell you which business it’s answering for. Then it asks its questions one at a time.

AI front desk demoAI

Voice or text

You're talking to an AI, not a person. Every reply is generated live, nothing is pre-recorded.

What you say is processed by our AI providers, and a record with personal details removed is kept for up to 90 days. Demo chats are also saved so our team can follow up. How the demo handles your data

Talk to it now

Try saying

Voice works best in Chrome, Edge or Safari. You can type at any point.

What a late call sounds like

Your office is closed. Then the AC quits.

The caller
“Our AC just quit and it’s ninety degrees in here.”
It picks up and says something kind first. The house is hot and the caller is worried.
What it asks
The same things you’d ask.
Is the AC out right now? Is anyone at home at risk from the heat? What’s the thermostat set to? Is the unit outside running?
What you see
You can read the whole call.
It marks the job as urgent for your team. The answers and the full conversation are in your dashboard. If you turn booking on, it can put the visit on your calendar.

After the call

A short form for what an HVAC tech asks next.

After a call it answered, it can text the customer a short form. Their answers and photos land on the lead. Needs texting turned on.

What’s it doing?
What kind of system is it?
Roughly how old is it?

Pro planReal screen. The business is made up.

Loaded at sign-up

Pick HVAC during setup and it starts with these.

Services

AC Repair
Furnace Repair
Heat Pump Repair
AC Tune-Up
Furnace Tune-Up
Refrigerant Leak Repair
Mini-Split Installation
System Replacement (AC or Furnace)
Thermostat Installation
Duct Cleaning
Emergency HVAC Service

Questions it can already answer

How fast can you get here if the heat or AC is out?
What should I do about a gas smell or a CO alarm?
How often should the system be serviced?
When does replacing beat repairing?
Why are some rooms hot and others cold?

You can edit every service, price and answer after sign-up.

FAQ

Common questions.

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