Question 1

How quickly can we go live?

Accepted Answer

Setup takes about 15 minutes. Pick your trade and we load services, prices and FAQs you can edit. Your plan comes with a local phone number, and the assistant answers it as soon as it is set up. Website chat and web forms can go live the same day. Texting takes longer, because US phone companies make each business register first. You fill in one short form and pay a one-time $20 texting registration fee. We file it for you, and approval usually takes 1–3 weeks.

Question 2

Which channels does it cover?

Accepted Answer

Today: phone calls, texts, website chat and web forms. They all land in one inbox, so a caller who texts later stays on the same thread. Email, WhatsApp, Facebook Messenger and Instagram DMs are coming soon.

Question 3

How does pricing work?

Accepted Answer

A flat monthly price per business, paid monthly or yearly. The 14-day free trial starts with a card, and your plan is not charged before it ends. Plans differ by how much use is included and by features. The pricing page lists each plan’s limits and what happens when you pass them.

Question 4

How is this better than voicemail?

Accepted Answer

Voicemail takes a message and waits. The assistant picks up and finds out what the job is. With booking on, it can put the job on your calendar while the customer is still on the line. The details land in your inbox right away, not on a call-back list.

Question 5

What happens to our call recordings and customer data?

Accepted Answer

It stays yours. Each business’s data is kept logically separate from every other business’s, and the phone numbers, emails, and call transcripts in your customer records are encrypted at rest. On request, you can export a customer’s records, or have them deleted or irreversibly anonymized. How long each kind of data is kept is set by us, not per business, and is listed in our Privacy Policy. We don’t sell your data or use it to train AI models, and our language and speech-recognition providers (OpenAI, Anthropic, and Deepgram) don’t train on it either. On every call our AI answers or places, the person on the line is told at the start that they’re speaking with an AI assistant, not a person — we speak that line ourselves unless your own greeting already says it — and the recording-and-transcription disclosure plays with it, on by default and always in two-party-consent states.

Question 6

Will this replace our dispatch or CRM system?

Accepted Answer

No. IntakeNexus takes the call and, with booking on, books the job. It works alongside the dispatch and CRM tools you already use. On Pro and above, booked jobs sync to Google Calendar, so your team sees them where they already look.

Question 7

Can a person take over when it matters?

Accepted Answer

Yes. You set the rules for when a person should step in, like an urgent job or a question it can’t answer. Then it hands the conversation to your team with the full transcript. You can also pause the assistant on any conversation and reply yourself.

The phone gets answered.
You keep working.

See what lands on your screen.

A flat monthly price. Your number included.

Common questions.

Ready to book more jobs?

The phone gets answered. You keep working.