Connecting SMS & Email
Set up Bandwidth SMS and inbound email with a full validation checklist
On this page
Before You Begin
All channel state lives in Settings › Channels. The tab opens with provider overview cards — SMS via Bandwidth, voice via Twilio, and your A2P 10DLC registration status — followed by per-channel configuration.
Connect SMS (Bandwidth)
Bandwidth handles production SMS. Your SMS number is platform-managed and shown read-only, along with your registration identifiers and trust score.
Confirm number and status
In Settings › Channels, verify the platform-managed SMS number is active and attached to your business.
Complete A2P 10DLC registration
US carriers require registration before production texting. The status card shows where you are: NotStarted, Pending, InReview, Approved, Rejected, or Suspended. Registration is completed with support — sends stay gated until the status is Approved.
Run a live test message
Text your business number from your phone and verify the conversation appears in Inbox.
Configure Inbound Email
Your inbound intake address is assigned by IntakeNexus during activation. Use it to capture leads from contact forms, directories, and referrals.
Find your intake email address
In Settings › Channels, copy your inbound email address once it has been assigned (until then the field reads "Not yet assigned").
Route traffic to it
Add it to contact forms or forward from your existing business inbox. (Custom sender identity and managed forwarding are marked coming soon on the Channels tab.)
Send a test email
Send a sample inquiry and confirm it creates a thread in Inbox.
Other Channels on This Tab
- Twilio (voice) — Account SID and Auth Token; the voice number itself is assigned by IntakeNexus during activation
- Facebook Messenger & Instagram — Meta Page ID and access token (see Meta Messenger & Instagram DM)
- WhatsApp — your WhatsApp business phone number
Validation Checklist
- Inbound message appears in Inbox
- Lead is created or linked in Leads
- AI reply arrives (if auto-reply is enabled in AI Receptionist › Text replies)
- Manual reply sends successfully through the original channel
Common Channel Issues
| Issue | Likely Cause | Fix |
|---|---|---|
| SMS not arriving in inbox | Bandwidth channel is not provisioned or callback state is unhealthy | Recheck channel status in Settings › Channels and rerun a controlled test message |
| SMS is connected but sending is blocked | A2P 10DLC registration is pending or rejected | Check the registration status card; contact support to complete registration |
| Email creates thread but no lead | Insufficient customer details in the message | Reply to gather required details and check filters in Leads |
| Replies fail on one channel only | Channel disconnected or permission expired | Reconnect that channel in Settings › Channels and repeat the test |