The customer job page
Your customer’s one private link per job, with their visit, changes, notes, photos and the bill.
Updated Nov 7, 2026, 4 min read
On this page
Every booking gets one private job page link (/j/…) for your customer. It shows where the job stands, so they call you less and miss fewer visits. Owners and Admins change the settings. Anyone on your team can share a link.
What your customer sees
- Your business name, logo and colour, with a Call button.
- A tracker: Request received, Scheduled, Confirmed, Done, and Paid once you send a bill.
- The visit time in your time zone, with Add to calendar (Apple, Outlook or Google).
- Confirm my visit, Change time and Cancel visit, when you allow them.
- What they asked for, with Something’s wrong? Tell the business to send you a note. Customers never edit the job. You decide what to change.
- Add photos of the problem (up to 10), with location and camera details removed.
- View your bill once you send an invoice.
How customers get the link
The booking page shows Track your appointment right after they book. Once texting is set up, booking texts and the day-before and 2-hour reminders carry the link. You can also send it from the lead’s Job page card with Copy link, Text from my phone or Email it.
Changes customers can make
Customers can confirm, reschedule or cancel their own visit, send notes and add photos, within these limits. When a change isn’t allowed, the page says why and shows a Call button.
| Action | Allowed when | You get |
|---|---|---|
| Confirm my visit | Any time before the visit | The visit shows Confirmed on your Schedule. |
| Change time | Outside your Minimum advance notice (on AI Assistant › Booking rules), no deposit mid-payment, at most 3 times, and Customers can change the time is on | An alert by email and in the dashboard. The new time is on your Schedule. |
| Cancel visit | Outside your minimum notice, no deposit mid-payment, and Customers can cancel is on | An alert. A paid deposit is never kept automatically. It’s refunded, or held for you to review. |
| Something’s wrong? note | Up to 5 per job, one a minute | An alert. The note is in the lead’s Job page card. |
| Add photos | Up to 10 per job, when Customers can add photos is on | Photos in the lead’s photos, marked Job page. |
Set up your job page
On the Job page tab of Channels › Links & forms, select Settings. Everything on the Job page card starts on. Turn off Customers can change the time, Customers can cancel or Customers can add photos to make those go through a phone call. Under Colour, select a swatch for your customers’ pages. Each change saves at once, and you see Job page settings saved.
See every job page
The Job page tab of Channels › Links & forms lists every job page you’ve sent: the customer, whether the link is Live, Off or Expired, and when it was last opened. Select a row to open that lead. You copy, send or turn off a link from the lead’s Job page card, and All job pages on that card brings you back to the list.
Turn a link off
- One customer: select Turn off link in the lead’s Job page card, or New link to replace one sent to the wrong person. The old link stops at once.
- Every customer: turn off Job page links work in Settings on the Job page tab of Channels › Links & forms. Every link stops until you turn it back on.
- Links also stop on their own 30 days after the visit or the last payment.
Caution: Anyone with the link can use it
The page shows the customer’s first name, street and visit time, and whoever has the link can change or cancel the visit. Customers are told about every change, and you can replace the link any time.
Troubleshooting
| Problem | What to do |
|---|---|
| The customer sees This link has expired or isn’t valid | The link was turned off, replaced or expired, or Job page links work is off. Select New link in the lead’s Job page card and send it again. |
| The customer can’t change the time | It’s inside your minimum notice, was moved 3 times, has a deposit mid-payment, or the switch is off. Move it for them on the Schedule. |
| Email it is missing | The lead has no email address. Add one, or use Copy link or Text from my phone. |
| The Job page card has no link | The lead has no booking yet. Select Create job page in the card. |